Delivery Policy

Getting our goods to you...

We take great care to ensure that your order will be delivered to you as quickly and safely as possible so that you can enjoy our products:

Please ensure that you agree to the following before ordering:

  • All orders will be dispatched with 2 working days (where possible). 
  • We expect delivery to be made within 3-5 working days though can not guarantee the efficiency of our carriers.
  • Delivery costs are based on size and weight and will be calculated during checkout.
  • No goods will be dispatched prior to payment being made and confirmed.
  • We currently only dispatch goods to within the UK.
  • To reduce your costs we currently offer a 2nd Class delivery service via Royal Mail & Parcel Force (though may employ the services of other providers).
  • Should you need your order quicker than this please contact us before ordering to discuss your needs.
  • We do not offer a 'signed for' service and again if this is something you require please contact us before ordering.
  • Should your order not be delivered within the expected timescales we will be happy to provide you with confirmation of postage to assist you to pursue this with the carrier.  No liability will be accepted by Firehouse Deli or it's parent company once this confirmation of postage has been issued. 

Returns and Refunds.

In the unlikely event that our goods are delivered and do not meet your expectations (excluding reasons of personal taste) we will gladly offer a full refund following the return of the goods. You agree that the return costs will be met by you the customer. 

Please contact us directly to discuss any issues you may have and to arrange return: